OUR TERMS & CONDITIONS
This website is operated by STYLE STORIES. Throughout the site, the terms “we”, “us” and “our” refer to STYLE STORIES. STYLE STORIES offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Article 1 - Webshop
Article 2 - Reflection period
2.1. You have 7 days to change your mind after receiving the purchase of a product. If you are dissatisfied with the purchase within this period, you can return the product to us without having to pay the product yourself. You only pay the shipping costs for returning the relevant product. If you have already made a payment, you will receive a credit invoice and the amount you paid will be refunded to your account number. 2.2. Products that are returned to us must be returned unused, complete, in their original condition, in their original packaging (including any plastic cover or dust bag). 2.3. In case of damage or incomplete articles, depreciation is charged.
sale items. Because the prizes are final for this sale other return conditions. We will of course take back the items, in exchange for that you will receive a voucher which you can spend on a next order for the purchase price of the sale items
Article 3 - The contract
3.1. The agreement between the webshop and customer is final when the customer has indicated that he has agreed to the terms and conditions and he has authorized the webshop to debit the money from his account, when the customer has paid a payment via iDEAL or Paypal, or when an invoice is sent to the customer afterwards. After the cooling off period of 14 days has elapsed and the payment has been received by the webshop, the customer has become the owner of the relevant product. 3.2. The agreement has been concluded electronically, by filling in the required fields and agreeing to the terms and conditions.
3.3. As a customer you are obliged to fulfill your payment obligation to the web shop. If you do not pay within the deadline, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If you still have not paid the due amount after several reminders, we will hand over the collection to a collection agency. 3.4. After you have made a purchase, you will receive a written confirmation by email of your purchase. It contains the product that you have purchased, what it costs you and where you can go with any complaints and comments.
3.5. We are obliged to deliver the product or article to you within 30 days. If due to unforeseen circumstances the article can not be delivered within this period, we will inform you in writing. After the expiration of these 30 days, you will receive the already paid purchase amount from us. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or article that meets your wishes as much as possible. Of course you can indicate in advance that you do not want this. 3.6. The delivery of products abroad can take longer than a delivery in the Netherlands. The costs charged for a shipment to an address abroad are visible to you when you purchase the product.
Article 4 - The price
4.1. The prices stated on our webshop always include VAT. The costs that have to be paid for sending the product become visible when you have added the product to your shopping cart. 4.2. If you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that need to be aware of it. In addition, a report is filed with the police. 4.3. The price mentioned with the product on the website can not change during your purchase. You pay the amount that is visible with the product and what is also confirmed to you, if you agree with the purchase electronically. The purchase price is mentioned again. 4.4. When you purchase a product during a period in which no action applies, you will not be eligible for a discount afterwards.
Article 5 - Complaints and warranty
5.1. Complaints about the delivery must initially be reported to us by telephone. Our employees are happy to help you. We will then contact the relevant delivery person regarding the delivery of the product. Of course, our delivery staff do their utmost to deliver the product undamaged to your home. 5.2. Complaints about the product itself must be reported to us in writing. These can not be answered personally by us. Describe your complaint as specifically as possible. We will contact you with the manufacturer or wholesaler and we will mediate for you as an intermediary. If it is within our capabilities, we will solve the problem for you.
5.3. Complaints are usually handled by us within 14 days. The handling of a complaint always takes place in writing. After a complaint has been settled, you will receive a survey from us with regard to complaint handling. We kindly request you to fill in and return it to us. We want to provide you with an excellent service at all times. 5.5. If the product breaks within the warranty period of 7 days after delivery, we will reimburse you for a replacement product of the same purchase price. This does not apply, however, when there is intent or intentional damage. If you agree with the General Terms and Conditions of STYLE STORIES, we kindly ask you to tick the box. Without checking the box, no agreement can be made. Of course we sincerely hope that you have a lot of fun with your purchase! If you have any questions feel free to contact us!